Zoro.ai is a conversational AI company that helps businesses automate their customer service and support operations. Their platform can handle conversations through various channels like SMS, WhatsApp, Messenger, and more. They use natural language processing and machine learning to understand and respond to customer queries accurately and quickly. Zoro.ai's AI bots can handle up to 95% of all customer inquiries, leaving only the more complex issues for human agents to handle. This not only saves costs but also boosts customer satisfaction as it provides 24/7 support. Zoro.ai's platform can integrate with several CRMs and ticketing systems, making the transition from a traditional support setup to a conversational one seamless. Their goal is to help businesses focus on their core operations while leaving customer support to them.